World health report

Chapter 3

Primary care: putting people first

This chapter describes how primary care brings promotion and prevention, cure and care together in a safe, effective and socially productive way at the interface between the population and the health system. In short, what needs to be done to achieve this is “to put people first”: to give balanced consideration to health and wellbeing as well as to the values and capacities of the population and the health workers1. The chapter starts by describing features of health care that, along with effectiveness and safety, are essential in ensuring improved health and social outcomes.

In this chapter

  • Good care is about people
  • The distinctive features of primary care
  • Organizing primary-care networks
  • Monitoring progress