Health system responsiveness

Responsiveness Questionnaires

Key Informant Questionnaire (1999) for World Health Report 2000

The key informant survey in 1999 was conducted in 35 countries. Focal persons who had previously been involved in health system research were identified for each of the selected countries These focal persons in turn were asked to identify a minimum of 50 persons to be the key informants for a particular country.

Key Informant Survey 2001

The key informant survey in 2001 was conducted in 41 countries. The key informants included health professionals, members of civil society groups and academics, among others. Most of the KIS surveys were administered through WHO country representatives (WRs) and liaison officers, accounting for roughly 87% of total responses.

Multi-Country Survey Study

The study was carried out in 61 countries completing 71 surveys. Surveys were conducted in different modes of in-person household 90 minute interviews in 14 countries; brief face-to-face interviews in 27 countries and computerized telephone interviews in 2 countries; and postal surveys in 28 countries. Most samples were selected from nationally representative sampling frames with a known probability so as to make estimates based on general population parameters.

World Health Survey

The WHS was conducted in 71 countries completing 71 surveys. Surveys were conducted in different modes of in-person household 90 minute interviews in 54 countries; brief face-to-face interviews in 13 countries; and computer assisted telephone interviews in 4 countries. The responsiveness module was the 7th module (section 7000) in the survey and consisted of 5 sections: "Needing Health Care and General Evaluation of Health Systems", "Importance", "Seeing Health Care Providers", "Outpatient and Care at Home", and "Inpatient Hospital".

Responsiveness Module

Focus Group Instrument

For studying patient perceptions of experiences with health services.

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