Patient safety

Patients for Patient Safety (PFPS) Webinars

PFPS webinars archive

Communication and mutual understanding between patients, families and health professionals are fundamental in engaging and empowering patients and families to achieve responsive, safe and quality health care. The PFPS programme has used webinars as a valuable tool to share information, build common understandings, raise awareness of issues and facilitate interactions between patients, families, health professionals and other stakeholders.


PFPS webinar – How to take care of yourself when representing the patient voice

Date: 7 May 2015 (Webinar in English)
Presenters: Sharon Nettleton (Canada), Martin J Hatlie (USA), Sabina Robin (Canada), Manvir Jesudasan (Malaysia), Sitara de Gagne (Canada)
Summary: This webinar provided advice for patients, family members and health professionals who are either members of a health committee or an advisory group, or who would like to join one. The presenters discussed approaches to ensure the voice of patients, families and health professionals is being heard and contributing to change.


PFPS webinar – Patient engagement in medication safety

Date: 30 May 2013 (Webinar in English)
Presenters: Barbara Farlow (Canada), Katrine Kirk (Denmark), Margaret Murphy (Ireland), Regina Kamoga (Uganda), Nittita Prasopa-Plaizier (WHO).
Summary: This webinar provided feedback from the session ‘Patient Engagement In Medication Safety’, a side event to the 66th World Health Assembly. It outlined patient safety issues and patient experiences relevant to medication safety and how to raise awareness of safe use of medicines (with a case study from Uganda). The session explained how a patient’s knowledge can contribute to patient safety, and it also highlighted how health professionals could empower patients, and how patients can empower themselves.

PFPS webinar series

PFPS hosted a series of open webinars that started in December 2013. These free technical webinars are for anyone interested in patient engagement and patient safety improvement.

Webinar 1 - The Methicillin-Resistant Staphylococcus Aureus (MRSA) Epidemic: Call to Action

Date: 11 December 2013 (Webinar in English)
Presenter: Jeanine Thomas (USA)
Summary: This webinar outlined the global threat of MRSA and described informative knowledge on the epidemic such as, how it is spread, MRSA prevention, MRSA risks, treatment and consequences. The session also outlined how patients can become advocates in their community to raise awareness around these issues.

Webinar 2 - Medication Safety from the patient perspective / Medication Segura: mi rol en tanto que paciente

Date: 14 January 2014 (Webinar in Spanish)
Presenters:Evangelina Vazquez (Mexico), Juana Velazquez (Mexico) and Sandra Rivera (Mexico)
Summary: This webinar outlined common medication errors in health-care services and the role that nurses and patients can play to help prevent these preventable errors. Common side effects of medicines and the cautions of mixing the use of medication with other medication and food were also discussed. / Este seminario ofrece una visión general sobre la importancia que tiene la administración segura de medicamentos, pero también la manera en que el paciente puede contribuir para evitar los eventos adversos asociados al uso de medicamentos.

Webinar 3 – PFPS: the Malaysian experience in setting up the PFPS network

Date: 11 February 2014 (Webinar in English)
Presenter: Kadar Marikar (Malaysia)
Summary: This webinar provided information on incorporating patient and people engagement in the Malaysian health-care system. In this context, the presenter described pathways to developing a national network of patient advocates (PFPS Malaysia), such as engaging local authorities for support and collaborating with the Ministry of Health. Methodologies, challenges and opportunities for the Malaysia Patients for Patient Safety network were also described.

Webinar 4 – Adverse Events, the Chilean context / Eventos adversos, caso de Chile

Date: 11 March 2014 (Webinar in Spanish)
Presenters: Nancy Alvarez (Chile) and Andrea Martones (Chile)
Summary: This webinar provided information on the Chilean health-care system as well as Chile’s recent law enforcement on quality that includes the reporting of adverse events and patients’ rights. The session provided information on adverse events and guidance on how Chilean patients can contribute to awareness raising. / Basado en el contexto chileno, este seminario presenta conceptos y análisis de eventos adversos, así como también la perspectiva del paciente y lo que necesita conocer sobre los eventos adversos.

Webinar 5 – Open Disclosure

Date: 15 April 2014 (Webinar in English)
Presenter: Peter Walsh (UK)
Summary: This webinar discussed the importance of open disclosure (the communication around and following patient safety incidents (adverse events)) both from the perspective of patients/families and from a patient safety perspective. The UK Duty of Candour regulation was discussed as progress towards improved open disclosure in the UK.

Webinar 6 – The patients’ role in creating people-centred hospitals: The case of Paraguay / El rol del paciente en la creación de hospitales centrados en la persona, el caso de Paraguay

Date: 6 May 2014 (Webinar in Spanish)
Presenter: Perla Lovera (Paraguay)
Summary: This webinar described how health-care delivery in Paraguay hospitals is changing towards integrated services and people-centred care. The webinar also facilitated a discussion and questions around patient and provider engagement. / Este seminario presenta el caso de Paraguay sobre la forma en que la prestación de atención de salud en los hospitales está cambiando hacia una atención centrada en las personas. La importancia de esta tendencia y también el papel de los pacientes dentro de este nuevo paradigma.

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