Management of health services delivery:
Supportive supervision of staff
For frontline managers
-
Supporting Staff Through Effective Supervision
Kwik-Skwiz #15, 1998, Health Systems Trust
How to Assess, Plan and Implement More Effective Clinic Supervision
Role of the clinic supervisor; qualities of an effective supervisor, effective use of clinic visits
(4 pages, pdf 635kb) -
Supervisor Competency Self-Assessment Inventory
1998, Management Sciences for Health
Assessment by 8 areas of supervisor competency; individual supervisor development plan
(7 pages, pdf 32kb) -
Improving Supervision: A Team Approach
J. Benavente; C. Madden, 1993, Management Sciences for Health
Developing a supervisory system; strengthening supervision: support staff, attend the work environment, educate staff, discuss problems with staff and work with them to find solutions; understand the needs and demands of clients; clinical, staff and management areas to supervise; giving feedback
(18 pages, pdf 270kb) -
How to Monitor and Address Absenteeism in District Hospitals
Kwik-Skwiz #25, 2000, Health Systems Trust
Causes of the problem, assessing patterns, steps to manage
(4 pages, pdf 604kb) -
Health care worker safety
2003, WHO/BCT/03.11
Minimize staff exposure to infection with bloodborne viruses including human immunodeficiency virus (HIV), hepatitis B (HBV) and hepatitis C (HCV)
Checklist, universal precautions, personal protective equipment, post exposure management
(2 pages, pdf 36kb) -
A Guide For Supervising Injections
2004, WHO
Step 1: assess practices, facilities and supplies
Step 2: identify strengths and weaknesses, set priorities
Step 3: provide feedback and prepare a plan of action; meet with staff to discuss why problems are occurring; best infection control practices
(16 pages, pdf 384kb) -
Supervisory Checklist for the Monitoring/Supervision of IMCI Activities
WHO Regional Office for the Eastern Mediterranean
(2 pages, pdf 45kb) -
Clinic Supervisors Manual
Management Sciences for Health, 2003
Organizing a supervisory visit; reviews of: clinic administration, information systems, referral system, quality of clinical care, community involvement, health program, training and problem solving; explanation, guidelines, checklists, and other supervisory tools
(175 pages, pdf 1.1MB) - Link to Management of Human Resources