Management for health services delivery

Management of health services delivery:
Supportive supervision of staff

For frontline managers

  • Supporting Staff Through Effective Supervision
    Kwik-Skwiz #15, 1998, Health Systems Trust
    How to Assess, Plan and Implement More Effective Clinic Supervision

    Role of the clinic supervisor; qualities of an effective supervisor, effective use of clinic visits
    (4 pages, pdf 635kb)
  • Supervisor Competency Self-Assessment Inventory
    1998, Management Sciences for Health
    Assessment by 8 areas of supervisor competency; individual supervisor development plan
    (7 pages, pdf 32kb)
  • Improving Supervision: A Team Approach
    J. Benavente; C. Madden, 1993, Management Sciences for Health
    Developing a supervisory system; strengthening supervision: support staff, attend the work environment, educate staff, discuss problems with staff and work with them to find solutions; understand the needs and demands of clients; clinical, staff and management areas to supervise; giving feedback
    (18 pages, pdf 270kb)
  • How to Monitor and Address Absenteeism in District Hospitals
    Kwik-Skwiz #25, 2000, Health Systems Trust
    Causes of the problem, assessing patterns, steps to manage
    (4 pages, pdf 604kb)
  • Health care worker safety
    2003, WHO/BCT/03.11
    Minimize staff exposure to infection with bloodborne viruses including human immunodeficiency virus (HIV), hepatitis B (HBV) and hepatitis C (HCV)
    Checklist, universal precautions, personal protective equipment, post exposure management
    (2 pages, pdf 36kb)
  • A Guide For Supervising Injections
    2004, WHO
    Step 1: assess practices, facilities and supplies
    Step 2: identify strengths and weaknesses, set priorities
    Step 3: provide feedback and prepare a plan of action; meet with staff to discuss why problems are occurring; best infection control practices
    (16 pages, pdf 384kb)
  • Supervisory Checklist for the Monitoring/Supervision of IMCI Activities
    WHO Regional Office for the Eastern Mediterranean
    (2 pages, pdf 45kb)
  • Clinic Supervisors Manual
    Management Sciences for Health, 2003
    Organizing a supervisory visit; reviews of: clinic administration, information systems, referral system, quality of clinical care, community involvement, health program, training and problem solving; explanation, guidelines, checklists, and other supervisory tools
    (175 pages, pdf 1.1MB)
  • Link to Management of Human Resources