Strengthening management capacity
WHO framework
Managers are an essential component of the health workforce. Good management is essential for quality service delivery and achieving desired health outcomes.
Strengthening management capacity needs a strategic approach
as represented in the framework below:
Click each dimension on the framework to see related information and resources
Download the framework:
Building leadership and management capacity at the operational level requires a balanced approach covering these four inter-related dimensions:
- Number and distribution of managers
- Managers' competencies
- Management support systems
- Working environment
Strengthening one without the others is not likely to achieve the desired outcomes.
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See the WHO 2-page aide-mémoire for more information about the framework.
pdf, 626kb -
Aide-mémoire en français
pdf, 421kb
The framework was agreed at an international consultation on strengthening health leadership and management in low-income countries, 29 January - 1 February 2007, Accra, Ghana.