About WHO Department of Global Capacities Alert and Response (GCR)
International Health Regulations implementation
Strategic Health Operations Centre: SHOC
SHOC Mission: facilitate international coordination and collaboration during public health emergencies and daily response operations 24/7/365
Recognizing how critical the quality and rapid exchange of information and coordinated response are, WHO has established emergency operations centres at headquarters in Geneva and in regional offices. These centres have played a critical role in supporting rapid, evidence- based decision making and in facilitating coordination across organizations and sectors. The WHO HQ Strategic Health Operations Centre (SHOC), commissioned in July 2004, serves as the nerve centre of the network of emergency operations centres and therefore of WHO's global alert and response, providing a single point of coordination for response to public health crises including disease outbreaks, natural disasters and chemical emergencies. In SHOC the latest information and communications technologies are combined to support field operations and facilitate collaboration with Member States and technical partners in external networks such as the Global Outbreak Alert and Response Network (GOARN).